Altea Active Vancouver: Allegations of Misconduct, Retaliation, and Discrimination Against a Middle Eastern Customer
For months, serious concerns have been circulating about the conduct of senior staff at Altea Active Vancouver, one of the city’s most expensive and high-profile fitness facilities. Reports from a long-time paying member describe a troubling pattern of retaliation, intimidation, and abuse of authority by two managers: Jan Posch (Assistant Manager) and Rob Kavanagh (management representative).
These allegations raise serious questions about racial bias, corporate accountability, and member safety inside an establishment that markets itself as a premium, inclusive centre for health and wellness.
Background: A Founding Member Raises Concerns About Broken Services
The customer at the centre of this incident — a Middle Eastern man and Day-One founding member of the Vancouver club — initially raised routine concerns about repeated service failures:
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Saunas repeatedly out of order
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Steam room closures
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Showers not functioning properly
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Facilities unavailable despite full membership fees
Instead of receiving a standard customer-service response, these legitimate concerns reportedly escalated into a chain of events that left the member threatened, traumatized, and ultimately banned from the facility.
A Sudden Shift: When Complaints Were Met With Hostility
According to the member’s documented account, Assistant Manager Jan Posch abruptly shifted from dismissive to aggressive after the customer continued to ask for accountability and transparency regarding the broken services.
What happened next is deeply disturbing:
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Posch allegedly issued threats to remove the customer, despite no misconduct on the customer’s part.
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He is reported to have used intimidation tactics rather than resolving the complaint.
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The member states that he was confronted not as a paying client, but as a problem to be silenced.
These actions appear to represent retaliation, an unacceptable response from any business — particularly a multi-million-dollar brand that markets itself as community-centered and customer-focused.
Racial Power Dynamics Cannot Be Ignored
The racial dynamic in this case is impossible to overlook.
The two managers involved — Jan Posch and Rob Kavanagh — are white, and the customer targeted with threats and removal is Middle Eastern.
Whether consciously or not, their actions created a stark imbalance of power:
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Two white managers exerting institutional authority
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Against a racialized customer expressing legitimate service complaints
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Leading to threats, intimidation, and removal
This dynamic amplifies the seriousness of the misconduct and raises legitimate concerns about implicit bias, profiling, and discriminatory treatment.
Corporate Silence: CEO Jeff York Has Been Informed — But Has Not Acted
The situation was escalated to Jeff York, the CEO of Altea Active’s parent company.
Despite being presented with:
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A detailed statement
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Video evidence
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Records of broken services
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Documentation of the confrontation
No response has been issued.
No apology.
No acknowledgment.
No indication that the company is investigating or correcting the misconduct.
This silence sends a chilling message:
Abusive conduct by senior staff may be tolerated or ignored inside Altea Active’s corporate structure.
For a company that positions itself as a premium “wellness community,” this raises serious public-interest concerns.
The Emotional and Psychological Impact
The member describes the experience as traumatic, noting:
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Fear during the confrontation
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Shock at being threatened simply for reporting service failures
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Distress at being treated as a problem rather than a valued customer
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Emotional harm compounded by racial dynamics and corporate silence
No customer — of any background — should fear retaliation for asking that the services they pay for actually function.
Why This Matters to the Public
This incident is not just a private dispute.
It raises broader public-interest questions:
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Are customers safe from retaliation when they report broken equipment?
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Are racialized members being treated fairly?
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Is corporate leadership willing to address misconduct by senior staff?
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Does Altea Active meet the ethical standards it advertises?
A premium membership should not come with the risk of intimidation.
CALL TO ACTION: Demand Accountability from Altea Active
Until Altea Active takes responsibility and addresses these allegations transparently, the public deserves to be informed.
1. Boycott Altea Active Vancouver
Consumers should not support an establishment where:
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Customer complaints allegedly lead to threats
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Racialized members reportedly face discriminatory treatment
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Corporate leadership refuses to acknowledge or investigate misconduct
A financial message is often the strongest way to force accountability.
2. Contact CEO Jeff York Directly
Demand a public response.
Demand an investigation.
Demand justice for the member who was threatened, removed, and banned for raising legitimate concerns.
Ask him directly:
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Why were two senior staff allowed to intimidate a paying customer?
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Why did racialized treatment go unaddressed?
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Why has corporate leadership stayed silent?
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What corrective actions will be taken?
(If you want, I can generate a “Contact CEO” box with emails and corporate details.)
Final Note
This blog will be updated as more evidence, documents, and video recordings are added.
Transparency is essential. Accountability is overdue.
If Altea Active refuses to address these allegations publicly, the public has every right to demand answers — and to take their business elsewhere.
